Our dedicated in-house team of Customer Service agents are driven by a passion for all things music. We utilise a range of touchpoints across email, phone, WhatsApp and social media to ensure all customers can have their queries resolved efficiently and politely

With over one thousand 5* reviews on TrustPilot, BSI Merch is rated higher than many of our fellow merchandise competitors. Giving artists and fans alike peace of mind, trust and confidence.

By handling returns, replacements, refunds and more in-house we can keep customers in the loop with dedicated updates on their orders & provide your fans with stellar service as standard.